Shutting down an online casino account is a major decision, and we realize that. At Aphrodite Casino, we strive to make the closure process simple and equitable for our Belgian users. This page addresses both voluntary closures and those we carry out, what happens to your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We outline the steps we take and the legal reasoning behind them. Consider this a practical guide, not official legal counsel. If your situation is specific, reach out to our support team before you act. We review these procedures regularly.
Account Closure Request for Belgium Users
For players in Belgium and want to close your Aphrodite Casino account, you can do it anytime by getting in touch with support or using the self-service options in your settings. We check your identity to block unauthorised requests. Once that check passes, we disable your login and halt all promotional messages. Your real-money balance stays withdrawable after the closure, subject to the usual checks. Our goal is to complete voluntary closures within two business days. Active bonuses and unfinished wagering could be forfeited, and we clarify that before you confirm. We process every request fairly and never charge a closure fee. A confirmation email arrives in your inbox once the account is shut.
Closure Steps
- File a closure request through your account settings or from your registered email address.
- Undergo identity verification if we ask for it, with an ID document or proof of address.
- Acknowledge that you understand active bonuses will be forfeited.
- Choose a withdrawal method for any real-money balance still in the account.
- Get a confirmation email once logins are no longer possible.
Handling of Finances of Balances and Bonuses
Shutting down your account does not mean losing legitimate funds. We return real-money balances after anti-money laundering and identity checks, using the original payment method where feasible. If that method cannot be used, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally cancelled at the point of closure. Pending withdrawals proceed via the normal approval https://www.lefigaro.fr/societes/2018/01/19/20005-20180119ARTFIG00313-le-poker-en-ligne-mise-sur-l-europe-pour-se-relancer.php process unless a payment dispute is open. We keep a full financial log for every closed account, which helps clarify any disputes later.
Overview
https://www.cbc.ca/news/canada/nova-scotia/valentines-day-halifax-denied-parole-1.7601430 Aphrodite Casino manages account closure for Belgian users as a regulated, fair process. You can terminate your account on your own terms, and we only close it for established legal or contractual reasons. Real-money balances are returned to you after proper checks, while bonuses may be forfeited. Affiliates must follow strict Belgian advertising standards and remove our materials after termination. Data retention persists only as long as the law requires. If you’re considering closure, initiate in your account settings or contact support. We’re here to help if questions arise.
Affiliate Programme and Legal Disclosure
Our affiliate programme operates under strict Belgian advertising and gambling rules. Affiliates are required to use only approved Aphrodite Casino materials, designate all content as 18+, steer clear of misleading claims, and never target self-excluded users. We monitor affiliate activity and may pause or end relationships for non-compliance. Terminating an affiliate agreement is distinct from closing a player account. When an affiliate agreement concludes, we require immediate removal of our brand materials and links. Outstanding commissions get paid after final verification and fraud adjustments. This setup protects Belgian players and maintains our programme honest. We document every affiliate decision.
Affiliate Duties After Termination
- Utilize only approved Aphrodite Casino creatives and promotional text.
- Plainly label all material as 18+ and include responsible gambling messages where required.
- Refrain from guaranteed-win claims, fake scarcity, and targeting of excluded persons.
- Delete all brand content immediately after termination.
Account Closure by Operator
Aphrodite Casino can close an account without you asking if we detect fraud suspicion, a terms breach, a unsuccessful identity check, or a legal order from Belgian authorities. We take action only after an internal review and always notify you by email. Money you are legally entitled to withdraw are returned after compliance checks. In serious cases, like laundering or fraud, we may freeze funds and notify the relevant Belgian authority. This step is rare and we ensure it is proportionate. We record the reason in our records but only disclose what the law permits. We also honour decisions taken by the national exclusion register.
Data Retention After Closure
We hold onto certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Keeping times follow applicable law and our internal schedule. After that timeframe closes, we remove or anonymise the information. You can ask for a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We don’t use closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we encourage reaching out to us directly first. We handle all data requests promptly and securely.
FAQ
How can I close my Aphrodite Casino profile in Belgium?
You can file a closure request through your account settings or by contacting support from your registered email address https://aphrodite-be.eu/fr-be/legal-and-affiliates/. We confirm your identity to block unauthorised changes. Once verified, we terminate the account and dispatch a confirmation email. Most voluntary closures conclude within two business days. If identity checks are needed, it might take a little longer, but we keep you posted at each step.
Will I lose my remaining balance if I close my account?
No. A legitimate real-money balance stays yours. We refund funds after anti-money laundering and identity checks. If the original payment method cannot be used, we request alternative verified bank details. Active bonuses or pending rewards may be lost, but your cash balance is not. Small amounts below the minimum withdrawal threshold may need a manual review.
Is it possible for Aphrodite Casino terminate my account without my request?
Yes, in limited circumstances. We may close an account if we detect suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We inform you by email and return any funds you’re legally entitled to withdraw. In serious cases, authorities may oblige us to freeze funds temporarily.
What is the timeframe does account closure take?
Self-initiated account closures usually are finalized within two business days. If verification is needed, it may take a few extra days, but we seek to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, get in touch with support.
What occurs to active bonuses when my account closes?
Active bonuses, free spins, and unfinished wagering requirements are generally lost when an account is closed voluntarily. We outline this before final closure so you can determine whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is standard practice to prevent closure being used to bypass bonus terms.
Will closing my player account affect my affiliate account?
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically terminate an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to oversee each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts are different.
What period do you keep my data after closure?
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we remove or anonymise the information. You can request a copy of your data during retention by contacting privacy support and completing identity verification. We never use closed-account data for marketing without separate consent.
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